What to Expect when you Visit us at Epperson Veterinary Services
When you arrive at Epperson Veterinary Services, you will be greeted by one of our friendly receptionists. They will verify who you have brought to visit us, and they will get your pet checked in. They will have a little paper work to verify that everything is correct so we will be able to contact you on your choice of communication.
Once your is pet checked in, they will let the Technicians and Assistants know you are here. The Tech or Asst. will come out, introduce themselves, get a weight on your pet (if you have a cat or small dog, they will be weighed in the room), and then take you into an Exam Room. Once in the room they will ask you questions regarding your pet’s overall health, food you are feeding, and activity. If you have come due to a specific reason, they will discuss your concerns. They will also go over heartworm, flea and tick prevention
After getting the needed information they will leave the room and update the doctor on all the information they have obtained.
The doctor will come in and introduce themselves. They will talk to you about the information the Tech./Asst. has provided them. If you have any questions at any time, please feel free to ask them. The doctor then will preform an exam from the tip of the nose to the tip of the tail. They will be checking your pet’s eyes, ears, mouth, heart, lungs, abdomen, skin, legs, joints and overall body condition. They will be telling you if there are any concerns as they do this. If you have any questions about the exam while they are performing it, please ask.
If your pet is ill, the doctor may take the pet to the treatment area for additional testing. At this time, you will be asked to wait in the room so that they can perform any testing needed. If bloodwork is being ran, this could take 15-20 minutes for the results and the doctor to review. If medications are required, they will be prescribed with instructions on how to give to your pet. The doctor may return with additional recommendations for treatment.
If your pet is due for vaccines, they will be given at this time. If a Heartworm test is due, then a small amount of blood will be drawn from a leg. This is a very tiny needle and amount. This test takes approximately 10 minutes to run. If there are no questions, they will leave the room to run the test and get prevention ready to take home.
Once the heartworm test is done and if negative then the Tech/Asst. will return with any instructions the doctor might have and prevention for taking home. If it is positive, then the doctor will come in and go over the treatment options.
You will then proceed to the Front Desk where one of the receptionists will check you out and make any follow up appointments needed.
Again, at any time you have any questions, please feel free to ask. We want to make sure you understand everything that you have been told regarding your pet’s care.